Consultant Satisfaction

Oxford Healthcare IT's promise is to deliver The Right Talent. Right Now. It's more than just our tagline. It is what our consultants tell us we do better than anyone else, day in and day out.
 
To make sure we are keeping our promise, we survey every consultant at the beginning and end of their Oxford Healthcare IT engagement to gauge their satisfaction.
 
Here's how our consultants rate us on key service measures. (Ratings based on a five-point scale, where 1=Poor, 2=Fair, 3=Good, 4=Very Good and 5=Excellent)

Oxford Healthcare IT's Response Time: 4.2 on a scale from 1-5

4.2 star rating Oxford response time

Quality of Opportunities: 4.3 on a scale from 1-5 

4.3 star rating quality of opportunities

Overall Satisfaction: 4.2 on a scale from 1-5

4.2 star rating consultant satisfaction

Current research in the field of loyalty has identified customers' likelihood to recommend a company as the most important loyalty measure and the "net promoter score"*, below, is an indicator of overall loyalty to the company. Here's how Oxford Healthcare IT stacks up: 

(Ratings based on a five-point scale, where 1=Definitely Not, 2=Probably Not, 3=Not Sure, 4=Probably, 5=Definitely):

Likelihood to recommend Oxford Healthcare IT: 4.6 on a scale from 1-5 

4.6 star rating likelihood of consultants to recommend Oxford

Oxford's Healthcare IT's Net Promoter Score: 57 percent

Industry Average: 5 percent

consultant net promoter score 57 percent

Staffing Industry Analysts' "2013 Growth Assessment: Information Technology Staffing" reported a net promoter score for IT staffing industry firms of just 5 percent.

* The net promoter score was developed by Frederik Reichheld of Bain & Company.