Client Satisfaction

Oxford Healthcare IT's promise is to deliver The Right Talent. Right Now. It's more than just our tagline. It is what our clients tell us we do better than anyone else, day in and day out.

To make sure we are keeping our promise, we survey every client at the beginning and end of their Oxford Healthcare IT engagement to gauge their satisfaction.
 
Here's how our clients rate us on key service measures. (Ratings based on a five-point scale, where 1=Poor, 2=Fair, 3=Good, 4=Very Good and 5=Excellent)
 
Oxford Healthcare IT's Response Time: 4.7 on a scale from 1-5
4.7 out of 5 Oxford response time

Oxford Healthcare IT's Candidate Quality: 4.7 on a scale from 1-5

Oxford candidate quality 4.7 out of 5

Overall Satisfaction: 4.7 on a scale from 1-5

4.7 out of 5 overall client satisfaction

Current research in the field of loyalty has identified customers' likelihood to recommend a company as the most important loyalty measure and the "net promoter score," below, is an indicator of overall loyalty to the company. Here's how Oxford Healthcare IT stacks up: 

(Ratings based on a five-point scale, where 1=Definitely Not, 2=Probably Not, 3=Not Sure, 4=Probably, 5=Definitely):

Likelihood to recommend Oxford Healthcare IT: 4.7 on a scale from 1-5

4.7 out of 5 client likely to recommend Oxford

Oxford's Healthcare IT's Net Promoter Score: 75 percent
Staffing Industry Analysts' "2013 Growth Assessment: Information Technology Staffing" reported a net promoter score for IT staffing industry firms of just 5 percent.

client net promoter score 75 percent

*The net promoter score was developed by Frederik Reichheld of Bain & Company. 

If you are looking for a firm to deliver The Right Talent. Right Now., look to Oxford Healthcare IT.